Research and standards formulation


New standards needed?
Existing standards in need of review?
Want to make sure services can be objectively assessed against standards?


Community Link has a strong track record in creating workable standards and related resources –

  • The quality assurance and licensing framework used by the Queensland Department of Child Safety (2000, 2006)
  • The Queensland Department of Communities Internal Quality Manual (2005)
  • Standards and associated audit tools for community legal centres funded under the Commonwealth Community Legal Service Program (2002)
  • Standards and associated quality strategy for Community Work Coordinators funded under the Commonwealth Work for the Dole Program (2001)
  • Commonwealth Family Relationships Services Program (1998)


The Department of Child Safety and the Department of Communities use Community Link material under a license to use Foundations First® provided to the Queensland Government. Creating effective standards requires some expertise, especially if you want to avoid a ‘policy wish-list’ against which objective assessment is difficult to achieve. Community Link offers its clients a raft of experience in the key aspects of formulating standards, including –

  • Literature search and policy reviews
  • Using intended service outcomes to guide what standards require of service systems
  • Mapping key processes
  • Applying the Foundations First® to generate measurable attributes for key processes.

Of course, the journey must be taken with interested stakeholders, who have the expertise and experience to shape the attributes of the key processes and reflect upon what standards can achieve. Using Community Link will ensure that standards are outcome focussed, coherent and effective in contributing to risk management.



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Community Link Australia
Brisbane Australia

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